City of Hayward - Heart of the Bay
HOME | ACCESS HAYWARD | ‹-- BACK ONE PAGE
ACCESS HAYWARD
Library Charges and Overdue Notices


Make a Service Request for:  Library Charges and Overdue Notices


If I return my library items late, is there a charge?

When DVDs are returned late, the fee is .25 cents per day per item. You are charged 25¢ per day for all other items. If an item is overdue more than 35 days, a billing fee of $20 will be charged to your account. You may view your fines and bills at My Library Record, under Unpaid Fines and Bills. Fines can be paid online with a credit or debit card after logging in.

If I receive an overdue message or bill and want to talk to someone at the library, what number do I call?

Submit a service request or contact the Overdues Department at 510-881-7983.

How much will it cost if I lose a library item?

You will be charged for the cost of the lost item plus a non-refundable $6 processing fee.

Will I be stopped from borrowing if I owe money?

Your account is delinquent if there are unpaid charges of $20 or more, or if materials are more than 35 days overdue. That means that you may not borrow more materials or renew others. Delinquent accounts may also be referred to a collection agency.

How can I tell what items I have checked out?

You receive a printout of the material borrowed at the time of checkout. You can check your own record online at My Library Record.

For further information, call the library at 510-881-7983.

You may also submit a service request for this item in the 'Make a Service Request' area below.

Look for other Answers

   Display more Topics for 'Library and Programs'
   Return to ACCESS HAYWARD

Make a Service Request For:
Library Charges and Overdue Notices
divider