City of Hayward - Heart of the Bay
Library Charges and Overdue Notices

Make a Service Request for:  Library Charges and Overdue Notices

If I return my library items late, is there a charge?

When DVDs are returned late, the fee is .25 cents per day per item. You are charged 25¢ per day for all other items. If an item is overdue more than 35 days, a billing fee of $20 will be charged to your account. You may view your fines and bills at
My Library Record, under Unpaid Fines and Bills. Fines can be paid online with a credit or debit card after logging in.

If I receive an overdue message or bill and want to talk to someone at the library, what number do I call? 

Submit a service request or contact the Overdues Department at 510-881-7983.

How much will it cost if I lose a library item?

You will be charged for the cost of the lost item plus a non-refundable $6 processing fee.

Will I be stopped from borrowing if I owe money?

Your account is delinquent if there are unpaid charges of $20 or more, or if materials are more than 35 days overdue. That means that you may not borrow more materials or renew others. Delinquent accounts may also be referred to a collection agency.

How can I tell what items I have checked out?

You receive a printout of the material borrowed at the time of checkout. You can check your own record
online at My Library Record.

You can sign up to use text messaging to receive notices from the libary and to get a list of items you have checked out.  Text the word SIGNUP to to get started.  See Text Messaging Alerts from the Library for more information.

For further information, call the library at 510-881-7983.

You may also submit a service request for this item in the 'Make a Service Request' area below.

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Library Charges and Overdue Notices