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Text Messaging Alerts from the Library


ShoutBomb Text Messaging Alerts

Stay up-to-date on all your Library account activity! Sign up for this free service and receive updates on items on hold for you that are ready to be picked up, overdue notices, and courtesy notices for items that will be due soon. You can even send a text message to renew your items.

Sign up by texting the message SIGNUP to hpl@shoutbomb.com. See How do I send a text message to an email address (below) if you need help sending a text message. The service will contact you back with further instructions to send your library card and PIN numbers. It’s that easy!

By default, you will be signed up to receive messages when a hold is ready for pickup, two days before you have items due, and when your items are overdue. If you’re happy with these settings, you’re done! If you want to turn off one of these settings or use advanced features, keep reading.

NOTE: At this time, notifications for items requested from other libraries through the LINK+ system are not included in ShoutBomb text messaging. You will still need to check your library record online for these items or use email notification.

Basic Mobile Commands

Text these commands to hpl@shoutbomb.com for updates on your Library account, or to turn certain features on or off. You should receive a response within 60 seconds.


SIGNUP

Registers for text messaging service.

TEST

Tests your connection.

HL

Request a list of items currently on hold.

OL

Request a list of current overdue items.

RENEW

Toggles 2-day due date warnings on or off. Default setting is on.

OVERDUE

Toggles overdue notices on or off. Default setting is on.

HOLDS

Toggles hold notices on or off. Default setting is on.

FEES

Toggles notification of when fees have been added to your account on or off. Default setting is on.

RESEND

Resends last message from ShoutBomb.

QUIT

Cancels text messaging service.

HELP

Requests help.

Advanced Mobile Commands


ADDCARD

Registers an additional library card for text messages to your phone.

DROPCARD

Cancels text messaging service for one library card number.

RA

Renew all items.

RL

Choose from a list of items to renew.

RI

See a list of items not eligible for renewal.

OA

Renew all OVERDUE items.

OL

Choose from a list of overdue items to renew.

NOTICES

Shows current status of all Opt In/Opt Out notices.

ZIPCODE

Captures your ZIP Code.

ISBN

Texting ISBN + a 10- or 13-digit ISBN number searches library catalog. Useful if you are in a bookstore and want to check library holdings. NOTE: It is not necessary to sign up in order to check an ISBN.

How do I send a text message to an email address?

Nearly every text-capable phone has the ability to send messages to an email address.

Most Phone Types:
  1. Go to Messaging and create a new Text Message.
  2. Open up the Send To box to designate the recipient.
  3. Some phones have a separate field for Email and Phone Number. If this is the case, enter hpl@shoutbomb.com in the Email field
  4. If not, look for a box that says 123 on the menu screen. (This means that you’re entering a number to designate who you’re texting.) Press the relevant button (typically the Shift key or one of the Option buttons) to switch this to ABC.
  5. Enter hpl@shoutbomb.com as the designated address. Send the message SIGNUP to this location.
  6. Add this contact info to your Address Book.
BlackBerry:
  1. Click on Messages.
  2. Press the BlackBerry button and select Compose SMS Text.
  3. Select [Use Once]. When it asks “Which Type of Address?” choose Email.
  4. Enter hpl@shoutbomb.com as the email address. Send the message SIGNUP.
  5. Add hpl@shoutbomb.com to your Address Book.
Google (Android) Phones:
  1. Open up Messaging and select Compose New Message.
  2. Set hpl@shoutbomb.com as the recipient.
  3. Set SIGNUP as the message text.
  4. Save hpl@shoutbomb.com as a contact.
Apple iPhone:
  1. Send a text message to 121.
  2. In the body of the message, type hpl@shoutbomb.com SIGNUP.

 

TROUBLESHOOTING

What do I need to use the Shoutbomb service?
A text messaging-capable phone is required

Subscription to text messaging (Confirm with your cell phone service plan)

Cell phone must be able to send a text message to an email address.

 

How do I know if my phone works with the Shoutbomb service?
Send a text message with only the keyword TEST to hpl@shoutbomb.com. You should receive a short message “Test Successful”. This message indicates that your phone will work with the Shoutbomb service.

If you receive a reply telling you that we could not understand your message, this typically means you sent a keyword in the wrong format. For example, SIGNUP is correct while SIGN UP is not. Keywords must be one word only – no spaces or punctuation.

 

What do I do if I do not get a reply from the Shoutbomb services?
The Shoutbomb service processes all request within 60 seconds of receiving your message.

We cannot guarantee timely delivery of messages once they have been sent. Your provider is responsible for delivering your message once you send it. Most providers deliver the messages promptly.

1. Wait and see if the reply arrives.

2. If after 4 hours you still have not received a reply, and send the keyword RESEND to hpl@shoutbomb.com.

3. You can only use the RESEND command once per day. This limitation is in place to protect from spam messages. If you do not receive a reply after 3 attempts over three days, submit a service request detailing your issue. Please include the make and model of your phone.

Please note: Text message notifications are provided by Shoutbomb, LLC. While this is a free service offered by the Library, you may incur per-message charges depending on your wireless plan. Please contact your wireless provider for more details.



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