Resident Service Center

The City of Santa Clarita is dedicated to providing excellent customer service to our citizens to ensure they enjoy a high quality of life. Please use our Resident Service Center to access City services and make online requests.

Your service request will be designated to a city department that will follow up to ensure the request is resolved in a timely manner.

Please note, the Resident Service Center answers non-emergency calls and any request of city services. The Resident Service Center is not monitored during the weekends, in the event of an emergency requiring the response of a police officer, please contact the Los Angeles County Sheriff’s Department at (661) 255-1121, or dial 911.

Find what you’re looking for with a simple and fast search!

  1. Enter your keywords in the search bar and click Search.
  2. Relevant topics will appear in the search results.
  3. Still can’t find your answer? Click Submit Request and we’ll respond to your question as soon as possible by email.

TIP: Check out our Top 10 Areas of Interest to see what topics are trending for the month.

Street Lighting

Southern California Edison (SCE) owns and maintains 99 percent of streetlights in the City. Exceptions: Streetlights attached to traffic signals and bridge lights are owned by the City.

SCE-owned streetlights are on light sensors. They come on by night and go off by day light.

  • If a light is flickering, dim, burned out, or stays on during the day, it should be reported to SCE.

  • Once the light is reported, SCE will perform a site visit in 1 - 10 days.

PLEASE NOTE: Standard repairs are made within 1 - 10 days. Non-standard repairs can take several weeks, or longer, depending on the backlog. SCE will tape a note to the pole indicating the problem and estimated time for repair. 

Residents may report streetlight issues directly to SCE:

  • By calling (800) 611-1911 or;

  • Online at by choosing “Report a Streetlight Outage”.

Residents may complete a service request (below) to have the City report the streetlight issue on their behalf.

Make a Service Request for Street Lighting
More Topics for Public Works, Streets and Sidewalks
Return to all Topics