Resident Service Center

The City of Santa Clarita is dedicated to providing excellent customer service to our citizens to ensure they enjoy a high quality of life. Please use our Resident Service Center to access City services and make online requests.

Your service request will be designated to a city department that will follow up to ensure the request is resolved in a timely manner.

Please note, the Resident Service Center answers non-emergency calls and any request of city services. The Resident Service Center is not monitored during the weekends, in the event of an emergency requiring the response of a police officer, please contact the Los Angeles County Sheriff’s Department at (661) 255-1121, or dial 911.

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Public Records Request

Please Note: The City DOES NOT provide the following types of records: Copies of marriage licenses, birth certificates, fictitious name statements, business licenses, or real property inquiries.

 

PUBLIC RECORDS ACT (Government Code § 6250 – 6268)

The California Public Records Act was created to guarantee “that access to information concerning the conduct of the people’s business is a fundamental and necessary right of every person in this state”.  Public records are open to inspection at all times during the office hours of the City and every person has a right to inspect any public records, except as provided for by law. You have the right to a copy of any identifiable public record. Within 10 days of receipt of your request, one of the following will take place: copies will be provided, you'll will be notified when the records will be available for review (if there are voluminous records), you'll be notified that additional time is necessary to compile the records, or you'll be notified if the request cannot be granted and the reason why.

 

COPIES OF DOCUMENTS SHALL BE PROVIDED TO THE PUBLIC AT A COST OF $.25 PER PAGE ($.10 per page for FPPC documents). THE CHARGE FOR COPIES OF DOCUMENTS THAT ARE SENT TO A COPY HOUSE FOR DUPLICATION WILL BE ACTUAL COST.



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