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Your issue is important to us. In order to route your issue so we can best serve you, please identify the type of issue you are reporting. You may search for a topic using keywords or select a topic below
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Issue Topics
A-train Gates / Signals
Select this topic if there are issues with the A-Train gates or signals.
A-train Rail Trail
Accident / Safety / Security
Select this topic to report an accident or safety concerns.
Collin County Rides
Select this topic is there are questions, comments or concerns for the Collin County Ride Service
Community Partnership Request
Select this topic to submit a DCTA partnership request
Customer Service Information
Driver Conduct
Select this topic to report inappropriate driver behavior.
Employee Conduct
Select this topic to report any inappropriate behavior from a DCTA employees other than bus operators.
GoZone Service
Select this topic for questions, comments, or concerns for the GoZone Service
Lost and Found
Select this topic is to report any items that were either lost of found on the A-Train, Connect Bus, or UNT Shuttle.
On Time Performance
Select this topic to report any DCTA services that are late, early, or did not show.
Outstanding Service
Select this topic to report outstanding service from an operator or employee.
Rail Safety
Service Request
Select this topic if you would like to suggest or request a new bus stop, route, or service change.
Stations / Shelters / Bus Stops
Select this topic to report vandalism, trash, incorrect signage, or other issues for the DCTA stations, bus shelters, and bus stops.
Tickets, Fares or Ticket Vending Machine
Transit Employee Appreciation
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