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Your issue is important to us. In order to route your issue so we can best serve you, please identify the type of issue you are reporting. You may search for a topic using keywords or you may browse through the issue areas below.
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Topic Areas
Administration
Other - City Manager
Animals
Abandoned/Neglected Animal
Animal Bite
Animal Nuisance
Barking/Noise
Deceased Animal
Injured Animal
Loose/Stray Animal
Rabies Vaccinations
Snake Sighting
Too Many Animals
Trap Service
Vicious Animal
Other - Animal Control
Code Enforcement
Bagging Trash
Basketball Goals
Code Enforcement Signs
Construction without Permit
Donation Containers
Fencing
High Grass and Weeds
House Numbers
Illegal Dumping and Junk Debris
Illegal Parking
Inoperable Vehicles
Over-hanging Limbs
Oversize Vehicles
Parking on Unimproved Surfaces
Short Term Rental
Swimming Pool
Trash Cart Violation
Residents must use the appropriate cart for the removal of household trash (black lid) and recycling materials (blue lid). Republic will not service Recycle carts contaminated with household debris.
Other - Code Enforcement
Emergency Services
Power Outages
Property Drainage/Flooding
Neighbor, Property Owner, or Business reporting flooding issues on the yard/property, water/run-off coming onto their yard, water from the street/alley getting into yard/property,
Storm Debris
Storm Flooding
Storm Trees Down
Health
Environmental Illness
General Health Violation
Household Hazardous Waste
Pest/Mosquitos
Pool - Public/Semi Public w/o Permit
Second-Hand Smoke
Stagnant Water
Parks & Community Services
Athletic/Sports
Litter
Medians
Other - Parks
Parks
Trails
Streets & Sidewalks
Adopt-A-Street Signs
Alley Repair
Barricades
Curb Repair
Report damaged curb location to the Streets Department
Debris in Roadway
Graffiti
Guard Rail Repair
Oncor Street Light Repair
Use this option to report issues pertaining to bulb replacement or repair due to damaged poles.
Pot Holes
Provide the street address or nearest intersection, plus any other details about where the pothole is located. Include landmarks or cross streets. Take a clear photo (daylight, from a safe spot). Estimate the size/depth if you can (small, large, deep, spreading).
Sand Bags
School Zone Signals
Report of malfunctioning or downed signals in a school zone.
Sidewalk Repair
Street Drainage
Street Repair
Use this option to report pot holes, major cracks, or exposed rebar on all City of DeSoto streets. Private streets, locked gated communities, and public parking areas do not apply.
Street Sanding
Street Signage
Report damaged, missing, or obstructed signs (trees or other items preventing visibility) for street names only.
Traffic Calming Device
Other - Streets
Traffic
Traffic Sign Repair
This report is regarding stop signs, directional signs, or street names with the DeSoto logo.
Traffic Signal Malfunctions
This is regarding traffic lights at all major intersections within the city limits of DeSoto.
Trash & Recycling
Cart Service Request
Requests to deliver, retrieve, repair, or replace either a 95 gallon trash or recycling cart.
Large Brush Service Request
Report LARGE pile of brush, trees, leaves and other yard debris that has been set out for pickup. A max of 10 cubic yards per month. Anything over the limit is the sole responsibility of the property owner. Each home will be allotted up to 10 cubic yards of bulk items or unbundled brush collection per month per year. Republic Services will collect the items within 7 business days of your request. Republic is not responsible for cleaning up sidewalks or streets after large bulk/brush collections. If a resident reaches their monthly max collections before the end of the month and needs more service before the start of the next month, there will be a $50 fee for each 5-yards of excess bulk/brush. Place items at the front curb, as close to the street as possible. Corner properties may not opt to place items on the side of the property. Do not block with vehicles. Allow up to 16 ft overhead above piles to avoid utility poles. Unacceptable Items include vehicle parts, tires, batteries, carpet, flammables, hazardous waste, electronic waste, and older modeled mirrored televisions (with hump in the back). Any type of construction material to include lumber, drywall, paneling, tile, flooring, siding, concrete, sheet rock, bricks, glass or carpet/area rugs larger than 8’ x 10’ will not be collected.
Large Bulk Service Request
Request for LARGE bulk items like furniture, appliances, and other large items that must be picked up at the front of your property using a boom truck.
Missed Service
Report that your trash, recycling, bulk, or brush service was missed or incomplete.
Pilot Program
We’ve heard your feedback about the current on-call brush and bulk pickup system introduced in June 2024. In response, the City of DeSoto—working with Republic Services—is launching a new and improved collection program starting January 1, 2026. What’s Changing? We’re moving to a quadrant-based collection system to make bulk and brush pickup more reliable and efficient. The City will be divided into four service areas (quadrants). Check to see if you are a part of this program at https://cityofdesoto.maps.arcgis.com/apps/webappviewer/index.html?id=21252ec22ab848afb45beb51c618ceef. Each quadrant will have a designated week each month for bulk and brush pickup. No need to schedule a pickup through the Action Center or MyDeSoto app. Simply place your items at the curb during your quadrant’s scheduled week, and Republic Services will collect them by the end of that week. Email us at actioncenter@desototexas.gov so we can address your concerns during the meetings. Your input is important and will help shape the future of this program. Thank you for working with us to keep DeSoto clean, safe, and beautiful.
Request a Quote for Bulk/Brush Pickup
Use this topic for both residential and commercial properties that need a quote to pickup regular or excess debris from a DeSoto property.
Other - Trash
Use this if your subject does not appear as a drop down option.
Trees & Landscaping
Fallen Trees
Right-of-Way Tree Trimming
Utilities
Utilities - Other
Water & Wastewater
Fire Hydrant Problems
Illicit Discharge
Trash and debris being dumped into stormwater inlet, at the curb, or into a creek - Pesticides, Solvent, Paint, Motor Oil, Antifreeze, Gas, swimming pool water (into the alley or street), etc.
Leak at Meter
Line Locates
Low Water Pressure/Volume
Water Quality
Water Service Leak
Cannot Find My Topic
Miscellaneous or Other
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