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Your issue is important to us. In order to route your issue so we can best serve you, please identify the type of issue you are reporting. You may search for a topic using keywords or you may browse through the issue areas below.
Animal Control Concerns
This form is used to communicate with Police Department personnel to request services and/or information regarding animal control.
This is to request the use of a City of Shenandoah animal trap.
Dead Animal Removal
Use this topic to request removal of dead animals. The City will forward your request to the appropriate county department for action. We will mark your request as "Closed" once we have done so.
Code Violation / Nuisance
Report code enforcement concerns related to fences.
Communicate with Code Enforcement personnel to advise of graffiti on signs or buildings.
Report issues related to noise concerns.
Overgrown Grass & Weeds
Report when the grass is too high (over 12" on average) or overgrown weeds.
Other Code Enforcement Requests
This request is used to communicate with Code Enforcement personnel regarding other code violations or nuisances.
Parks & Community Services
Use this request to report issues regarding maintence within city parks.
Commercial Development Permit Application
Submit a commercial development permit application.
Submit a request to the Police Department to check on your home or business while you are away.
Use this request to report issues related to pool maintenance.
Repairs and Requests for Service
Landscaping Service Request
Report landscaping issues.
Public Works Service Request
Use this topic to report general service request issues such as; street repairs, sidewalks, street signs, street drainage, potholes, etc.
This request is used to communicate with city personnel to request services and request information regarding sewer issues. Indicate exactly what type of problem you are experiencing such as; strong odor, sewer backup or sewer leak/spill.
Street Light Outage
Report issues with street lights. Be sure to indicate the two-digit number located on the base of the light pole.
Water Connect / Disconnect
Request water & sewer service to be turned on or off.
Communicate with city personnel to request services and request information regarding water leaks.
Water Meter Check
Use this request to have your water meter checked by city personnel.
Requests for Information
General Questions - Administration
Use this request for general questions or comments to the Administration department.
General Questions - City Pool
Use this request for general questions about the Mary Pat Case Pool.
General Questions - Community Development
This request is used to submit general questions or request general information from the Planning Department regarding Community Development, Planning, or Zoning.
General Questions - Convention & Visitors Bureau
Use this request to ask general questions or request information from the Convention & Visitors Bureau.
General Questions - Finance
General Questions - Municipal Court
Use this request for general questions or information from Municipal Court.
General Questions - Police Department
Use this request to ask general questions or request information from the Police Department.
General Questions - Public Works
Submit general questions or request information from the Public Works Department.
General Questions - Utility Billing
General questions for Utility Billing department.
General Questions - Water & Sewer
Submit general questions or request information from the Water and Sewer Department.
Open Records Request
Use this form to submit public information requests.
PD Record Request
Use this form to request records such as Incident or Police Reports from the Shenandoah Police Department.
Complete and submit this form if you would like to schedule a pre-construction meeting with a Building Official to discuss and review your project before you start.
This form is used request information regarding City of Shenandoah taxes. This form goes to the Montgomery County Tax Assessor's Office as well as the City of Shenandoah Finance Director.
Report issues related to non-conforming signs and other sign ordiance violations.
Trash & Recycling
Trash / Recycling
Use this request to report issues regarding missed trash or recycling pickup.
New Water Meter Installation
This topic is used to request a new water meter installation for new servcie.
Report abandoned or junk vehicles.
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